84%
Overall positive rating
Hayneedle
Average Rating:(4.3)out of 5 stars25817ratings, based on25817reviews
4.3 out of 5 Stars
See all 25817 reviews5 stars
18514
4 stars
3096
3 stars
1126
2 stars
619
1 star
2462
84%
Overall positive rating
Hayneedle
Average Rating:(4.3)out of 5 stars25817ratings, based on25817reviews
4.3 out of 5 Stars
See all 25817 reviewsSee all 25817 reviews
84%
Overall positive rating
Shipping
UPS/FEDEX SHIPMENTS
Many of our products are delivered via UPS/FedEx and may not require a signature upon delivery (the decision to leave your package without a signature is at the discretion of the delivery person). Tracking of shipments by UPS/FedEx can be done through our carrier?s websites, www.UPS.com or www.FedEx.com. In the event you have not received a tracking number via e-mail, you may track your order by visiting the Customer Service section located at the bottom of our website www.hayneedle.com. If you are still unable to track your order, please email us at orders.walmart@hayneedle.com for further assistance.
TO-THE-DOOR FREIGHT DELIVERY
We provide To-the-Door Delivery by contracted freight carriers, which is the standard shipping method for items that are too large or heavy for shipment with normal package carriers. Deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and will require someone to be present during the delivery. The carrier will call you in advance to schedule a delivery appointment, generally within a 4-hour window. To-the-Door Delivery deliveries are made outside the main home entrance (e.g. inside a garage or to a front porch). Transporting the item into the home or other area and disposing of packaging material is the customers responsibility. Upon delivery and before you sign the carriers delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email Hayneedle Customer Care. If an item is missing or damaged, we will ship a replacement part when possible or may arrange for a complete replacement. Please refuse delivery if the entire package is damaged.
WHITE GLOVE FREIGHT DELIVERY
We're happy to provide White Glove Freight Delivery, which is a premium service that includes special handling and in home placement. In home deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and will require someone to be present during delivery. The delivery agent will call in advance to schedule an appointment, generally within a 4-hour window.
The delivery agent will place and unpack your product in the room of your choice, (additional handling charges will be required if the item must be carried more than two normal flights of stairs. This means up to 15 steps each). The agent will remove all packaging materials upon completion. Assembly and movement of existing furniture are not included with this service. Upon delivery and before you sign the carriers delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email us at orders.walmart@hayneedle.com.
PACKAGING
Many items ship in their original packaging. The product description and/or the product image may be visible on the outside of the box.
Many of our products are delivered via UPS/FedEx and may not require a signature upon delivery (the decision to leave your package without a signature is at the discretion of the delivery person). Tracking of shipments by UPS/FedEx can be done through our carrier?s websites, www.UPS.com or www.FedEx.com. In the event you have not received a tracking number via e-mail, you may track your order by visiting the Customer Service section located at the bottom of our website www.hayneedle.com. If you are still unable to track your order, please email us at orders.walmart@hayneedle.com for further assistance.
TO-THE-DOOR FREIGHT DELIVERY
We provide To-the-Door Delivery by contracted freight carriers, which is the standard shipping method for items that are too large or heavy for shipment with normal package carriers. Deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and will require someone to be present during the delivery. The carrier will call you in advance to schedule a delivery appointment, generally within a 4-hour window. To-the-Door Delivery deliveries are made outside the main home entrance (e.g. inside a garage or to a front porch). Transporting the item into the home or other area and disposing of packaging material is the customers responsibility. Upon delivery and before you sign the carriers delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email Hayneedle Customer Care. If an item is missing or damaged, we will ship a replacement part when possible or may arrange for a complete replacement. Please refuse delivery if the entire package is damaged.
WHITE GLOVE FREIGHT DELIVERY
We're happy to provide White Glove Freight Delivery, which is a premium service that includes special handling and in home placement. In home deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and will require someone to be present during delivery. The delivery agent will call in advance to schedule an appointment, generally within a 4-hour window.
The delivery agent will place and unpack your product in the room of your choice, (additional handling charges will be required if the item must be carried more than two normal flights of stairs. This means up to 15 steps each). The agent will remove all packaging materials upon completion. Assembly and movement of existing furniture are not included with this service. Upon delivery and before you sign the carriers delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email us at orders.walmart@hayneedle.com.
PACKAGING
Many items ship in their original packaging. The product description and/or the product image may be visible on the outside of the box.