Back to Costway 5500 BTU (8000 BTU ASHRAE) Portable Air Conditioner & Dehumidifier Function Remote w/ Window Kit

Customer reviews

3.84 out of 5stars
(19 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
07/21/2021
Costway saved my family during the heatwave!!!
We loved the two we bought so much that we bought three more. The first two arrived before the MASSIVE heat dome hit us in the Pacific Northwest where it reached to 117 degrees at its peak. Our home is a doublewide, 2006 Fleetwood with the vaulted ceilings and believe it or not, we were able to keep the home at 78 degrees F all that week. If we didn't have these AC units, we would NOT have been able to survive. THANK YOU COSTWAY!
PeteTheAngularDude

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
03/19/2022
Do not buy. Not dependable. Did not last a year.
The unit did not last a year. DOn't waste your money. The company offered a quick reply that it was out of their 90 day warranty period and asked me to send them a video of the problem. I am not sure how you catch video of a unit blowing hot air.
Ktwolf
14 reviews
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  • 2.00 out of 5 stars review
    Verified Purchaser
    06/15/2023
    Poor product
    Pros: Cools the room for the most part Cons: The instructions are pointless, they didn't help at all. You had to figure the entire set up by yourself. The hose doesn't stay when you shut the clamp, you have to end up shoving the hose in there an do your best to get it to stay. The exhaust tube doesn't stay in the window panel, even when it's locked in, we had to use packing tape to get it to stay. I wouldn't recommend buying this product and wish I could get my money back.
    Atisha
  • 4.00 out of 5 stars review
    Verified Purchaser
    06/15/2023
    Not bad, but not as trouble free as a window unit.
    So far it is useable. Had a very difficult time trying to get the hose into the back of the unit. Ended up using very strong duct tape to hold it in so when I move it, the hose doesn't pop out. Unit doesn't "blow" heat, but I can feel a wave of warm air and then it gets cool again. The hose gets very warm and it must be generating heat in the air. It looks a little like the robot from Lost in Space, but looks are unimportant when it's hot as Hades.
    Queenshenique
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/05/2023
    Easily moved to another location without a hassle!
    I love this portable air conditioner! The only thing I think I would want changed would be to have an extra window kit so that it could moved to a 2nd location without the hassle of having to remove the entire window kit in order to put it in a 2nd location! With a 2nd window kit you'd just have to unsnap the heat exhaust out from the window kit, roll the air conditioner to the 2nd location, snap the heat exhaust in the window kit in the new location and your all set! Turn it on and presto! Cold air in that location which is great if you want AC in your bedroom! No big hassle! Easy Peary!
    James
  • 3.00 out of 5 stars review
    Verified Purchaser
    05/31/2023
    Decent for the deal, although not great quality.
    The AC overall cools beautifully! I saw the positive reviews and for the discount price, pretty excited for the deal! Downsides - the AC once reached the cooling temp turns off. So being woken up at night after it turns off and starts again is very startling and I would much prefer it to run constant unless turned off. The instructions are not very clear although this is my second ever portable ac so set up wasn't bad at all. The instructions though- they don't really clarify how to use the timer on the ac. I was hoping to figure it out so the AC would stop randomly turning off throughout the night and back on yet no luck so far. Biggest downside- it is VERY loud and makes clicking / static / loud noises throughout the night. My prior AC was 2x larger and made less loud noises compared to this one. It can be difficult to fall asleep with the sudden random clangs, static, clicks and odd yet very loud noises it makes randomly. Overall- not the worst purchase although a prettier penny is better used compared to this one on something else. The company doesn't have contact information with the warranty so it's pretty much worthless to make any attempt to contact support / return / etc.
    CalypsoKiki
  • 2.00 out of 5 stars review
    Verified Purchaser
    05/04/2023
    what will you pay for freight damage from China?
    It came with the side of it coming apart and looked to be re-packaged. The styrofoam was even broken inside. It seems to work so at a discounted price I will give it a chance with the hotter weather arrival next weekend. The directions are worthless and you're going to have to use some ingenuity to install it.
    Susie
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/02/2022
    Cools a very large room
    So far this air conditioner is cooling my very large room perfectly. The air coming out is very cold, thank goodness because my house is a sweatbox. We have incasement windows but all we needed to do was get plexiglass and tada, perfect.
    FELICIA
  • 1.00 out of 5 stars review
    Verified Purchaser
    03/19/2022
    Do not buy. Not dependable. Did not last a year.
    The unit did not last a year. DOn't waste your money. The company offered a quick reply that it was out of their 90 day warranty period and asked me to send them a video of the problem. I am not sure how you catch video of a unit blowing hot air.
    Ktwolf
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/18/2021
    You won't regret purchasing
    This air conditioner is the best! it's very easy to put together and fit in my window perfectly. It isn't difficult operating, cleaning the filters is very easy and draining it as well. It's affordable and helped us get throughout summer pregnancy and when i had my baby.
    Marrissa
  • 4.00 out of 5 stars review
    Verified Purchaser
    09/09/2021
    Excellent customer service
    Ordered a free shipping protable AC two weeks ago. Received it in 5 days, a week earlier than promised!!! Have used the 5000 btu unit for a week. It works as described on the website. Recommend the product.
    JimC
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/21/2021
    Costway saved my family during the heatwave!!!
    We loved the two we bought so much that we bought three more. The first two arrived before the MASSIVE heat dome hit us in the Pacific Northwest where it reached to 117 degrees at its peak. Our home is a doublewide, 2006 Fleetwood with the vaulted ceilings and believe it or not, we were able to keep the home at 78 degrees F all that week. If we didn't have these AC units, we would NOT have been able to survive. THANK YOU COSTWAY!
    PeteTheAngularDude
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/15/2021
    Must have on hot days
    Love this ac unit. Its way smaller than the one Im replacing it with but the old one was about ten years old so makes a difference in what they are able to do now with the size of the units with the same amount of btus. The ac was super simple to install and I recommend it to anyone with limited space, no regular window for a window ac or even an elderly person as once its together all you have to do is put it in the window and clos the window and its done. For me I have a sliding glass door in my bedroom so I had to get an adapter (from Amazon for about $50) totally worth it as now I have ice cold air in my bedroom and the fact that it does not take up a lot of space is impressive for how well it works. Must have for anyone with limited space or a slider in their bedroom like I have.
    Vtfamily
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/27/2020
    Extremely pleased
    I wanted to wait until I received my electric bill before giving a review. I must say I am extremely pleased with this ac. Not only is the air super cold. But my electric bill was extremely low from last year. My ac unit broke and I did not want to replace it for 2900 because it only works for two of my rooms. I decided to try this instead after reading the good reviews. If you only need it for one room this is it!!!!! You can set a timer to make it cut off after awhile but if it keep running once it reach the temperature you want the compressor will cut off and the fan will turn on.It will not cut off by itself unless you set a timer but it is worth it!!!!!!
    VALENCIA
  • 1.00 out of 5 stars review
    Verified Purchaser
    11/05/2020
    Buy a different one
    Crap, does cool well but has to have water dumped like every other day, I have another one that I've had for 4 months and never had to dump it yet. Dumping is not easy either, have to unplug power and vent, roll outside, and replug everything in. Not worth it at all.
    Amanda
  • 4.00 out of 5 stars review
    Verified Purchaser
    08/03/2020
    Small but powerful
    It's small but powerful the only problem is that is loud but kept my room cold and the water leakes out until you drain it.
    Mayuyu9
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/30/2020
    Fantastic product
    Fantastic product. Exceptional value. we have a 12x24ft living room and no closed door into kitchen. it keeps the room a chilli 64° where it would otherwise be well over 100° in that room. I would definitely buy it again.
    terri
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/02/2020
    Love it
    Loved it ever since we got it. Never had issues. The only thing is the attachment for the window didnt work so we had to do plexiglass and wood to screw them together. But now we have it all setup and we can do it again for next year. Just pop it in no problem. Easy.
    Jeane
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/07/2020
    Very nice unit!
    I was looking for an A/C unit for our bedroom. I can't use a window unit due to the fact our windows are vertical opening. I decided on this unit and couldn't be happier. It is perfect!
    RCA50
  • 2.00 out of 5 stars review
    Verified Purchaser
    09/10/2019
    Dissatisfied in Florida
    I purchased this air conditioner on June 30th by September 7 it had stopped working properly. The drain pan fills up with water every thirty minutes, the air conditioner cuts off and the pan has to be drained again and again and again. I cannot advise anyone to purchase this brand of air conditioner. It's to soon to use the extended warranty I purchased for an extra 34$. The company called Costway doesn't have a customer service number in order for me to speak to anyone. So right now I've been emailing Amy at Costway explaining the problem. All the while my family is suffering through the heat of a Florida summer. Please spend your money elsewhere.
    BurningupinFlorida
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/12/2019
    Works well
    I like this AC. a lot. It works very well and cooled my 450 sq ft room from 77f to 72f in 15 minutes. It's much quieter than my last AC, there's no clicking sounds just white noise fan sounds. The hose was easy to install it only required an insert and twist. I haven't needed the dehumidifier yet only because I live in a very dry climate. I would definitely recommend this AC.
    AM