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CARBRO

3.8 stars out of 5
68%
Overall Positive Rating
Business Name: CARBRO FLAVOR USA LLC

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Seller reviews

Most helpful positive review

5 out of 5 stars review
The bunk beds I ordered were too heavy to ship in 1 package so my bed set came in on 2 different days but the seller did notify me of this and apologized for it. Otherwise items were on time and no parts were missing for assembly.
TJ

Most helpful negative review

1 out of 5 stars review
BUYER BEWARE!! DO NOT PURCHASE ANYTHING FROM THIS SELLER!! Even though the return policy states free returns, they will refuse to honor that policy. Daily Saves customer service was excellent and helped me resolve the issue but the seller Carbro was a nightmare to deal with, they refused to send me return shipping labels when I wanted to return these beds brand new still in the box after seeing the quality of the materials used.
JenMKS
1114 reviews
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  • 1 out of 5 stars review
    02/09/2024
    BUYER BEWARE!! DO NOT PURCHASE ANYTHING FROM THIS SELLER!! Even though the return policy states free returns, they will refuse to honor that policy. Daily Saves customer service was excellent and helped me resolve the issue but the seller Carbro was a nightmare to deal with, they refused to send me return shipping labels when I wanted to return these beds brand new still in the box after seeing the quality of the materials used.
    JenMKS
  • 1 out of 5 stars review
    02/04/2024
    Very horrible customer service! Item Was delivered to the wrong address and when I reached out to them, I was told to go look for it or contact FedEx. Customer rep kept responding “sorry for the inconvenience to your life” each time I email them which was very annoying and rude. Very frustrating experience with the company,they were not willing to take any responsibility at all but kept on telling me to go figure it out. Sent them countless emails. Would not recommend at all. 0/100
    Aanu
  • 1 out of 5 stars review
    03/24/2024
    If I could possibly give these people a 0 , That's what they would receive. their customer service is extremely inadequate and very unprofessional. I will never order another product from them again.
    Shirley
  • 5 out of 5 stars review
    03/15/2024
    The bunk beds I ordered were too heavy to ship in 1 package so my bed set came in on 2 different days but the seller did notify me of this and apologized for it. Otherwise items were on time and no parts were missing for assembly.
    TJ
  • 1 out of 5 stars review
    03/10/2024
    Terrible customer service! Bike was broken up un-packing and they have never answered three e-mails in an attempt to get a return authorization! If there was a way to submit a minus star - I would.
    Quaylene
  • 4 out of 5 stars review
    01/22/2024
    First of all it’s very nice and my kids love it but I want to address the ikea style directions of pictures for directions. At the end of all of it I was missing a bolt and a nut. During building we couldn’t fully tighten everything because the holes were warped in some places. It took my husband my mother and I a day and a half to build it. I HIGHLY recommend paying the extra fee for someone to build it I definitely will NOT be doing that again! But it is very nice and gives my kids more space in their room.
    Amber
  • 1 out of 5 stars review
    01/11/2024
    I ordered a full-size bed, and when they shipped it, they changed the description on the site, and I received a twin. I had to go through the troubles of customer service, seller, and having to take the bed to get shipped back to be able to receive a refund. Wasn't able to find the bed again at the price it was set for. I am dissatisfied with Daily Saves's marketplace lately.
    Lillian
  • 1 out of 5 stars review
    01/08/2024
    It is not sturdy at all. It trembles. The sizing is off so there is a huge gap between mattress and bed. The drawers are loose under the bed. I didn’t like it at all!! Only reason I’m keeping it is the shipping fee, $70 delivery $70 for return would be almost the price of the bed itself. I’m EXTREMELY disappointed and bummed.
    Mahfzl
  • 1 out of 5 stars review
    01/04/2024
    I Dislike the way the seller and Daily Saves handle my order. I received an email saying my order is being prepared to ship, then the seller contacted me to say it's now out of stock. The seller then tell me to request cancelation of my order. NEVER AGAIN.
    Karen
  • 1 out of 5 stars review
    12/26/2023
    The product description states that it recessed. However, it is not able to be flush against the wall if you put it in a built-in fireplace surround. The company will not take a return because they state it is too lengthy of a process. Even though their description and photos are all misleading. The customer service is not good.
    kinsey

About Seller

Carbro is an innovation company, we provide easy and valuable products for the customer, we focus on home, kitchen, and out door best quality products and best price, we ship directly from factory to consumer so save money, and ensure you enjoy the big brand same lifestyle. We will have innovation products every month, hope you can like it, and we hope you can give us review for the products, and you know that will keep us moving forward you, no matter it is one star or 5 stars, we all appreciated.

Tax policy

we charge sales tax according to different state sales tax laws.