EURMAX CANOPY, INC logo

EURMAX CANOPY, INC

4.1 stars out of 5
75%
Overall Positive Rating
Business Name: EURMAX CANOPY, INC

Seller reviews

Most helpful positive review

5 out of 5 stars review
At first, I was sent the wrong item, so I notified the seller with a picture. They responded quickly to me via email and immediately sent me the correct item. I never had a minute of worry about getting my item on time.
Pat

Most helpful negative review

1 out of 5 stars review
Customer service is poor. The don’t follow through with customers and they did not provide the product as listed in the ad. I called, I emailed, and I still got no resolution. Missing sandbags They asked me to send them a picture of the missing sandbags. When I explained to them I can not send a picture of the missing items they asked to send a picture of the tent missing the sandbags. How about you just send me the missing item?
Matthew
107 reviews
Sort by
  • 1 out of 5 stars review
    06/16/2022
    Their customer service was terrible. Called their direct line and they would not help me at all despite the order being fulfilled and shipped by them per the listing (and the shipping label) they insisted that it wasn't and they refused to help me. Extremely rude and dismissive.
    megano
  • 1 out of 5 stars review
    10/25/2020
    Customer service is poor. The don’t follow through with customers and they did not provide the product as listed in the ad. I called, I emailed, and I still got no resolution. Missing sandbags They asked me to send them a picture of the missing sandbags. When I explained to them I can not send a picture of the missing items they asked to send a picture of the tent missing the sandbags. How about you just send me the missing item?
    Matthew
  • 1 out of 5 stars review
    02/13/2023
    It took awhile to arrive, and then it was not what I thought. There was no product slip in the box, either. The company may be fine, but, my experience was not. Easy to return though.
    Jen
  • 1 out of 5 stars review
    07/16/2022
    The first time I set up this canopy one of the legs bent and buckled the metal, making it completely unusable, making this a waste of a LOT of money. Now I have a twisted piece of garbage to get rid of...
    Wendy
  • 1 out of 5 stars review
    06/24/2022
    It is not commercial grade. It's easy to tear or rip. The zippers are plastic an come apart easy plus the straps are sewn to close to the zippers it makes them tear rite off
    William
  • 5 out of 5 stars review
    06/11/2020
    At first, I was sent the wrong item, so I notified the seller with a picture. They responded quickly to me via email and immediately sent me the correct item. I never had a minute of worry about getting my item on time.
    Pat
  • 5 out of 5 stars review
    10/03/2021
    Sunbrella products are expensive but if you live where the sun is intense, it's worth it in the long run.
    ArizonaGuy
  • 4 out of 5 stars review
    08/28/2022
    Missing part , and I had to pay for it. The support plate wasn't in the box.
    larella
  • 2 out of 5 stars review
    08/21/2022
    Need 2 to open- confusing wall set up- zippers are maid of plastic break easy
    SOUND1
  • 5 out of 5 stars review
    07/08/2022
    Received within 24 hours as promised and well-protected in packaging.
    Steven

About Seller

Eurmax Canopy has been manufacturing high quality, commercial grade canopies for over 15 years. As the industry leader in commercial grade canopies and customized printed canopies, we have sustained this level of success by using only the best quality materials in the industry. From our double stitched all weather top, to our digitally printed tops, to our unique foldable tables, and industrial grade umbrellas, we strive to make the best product in the world! Our mission statement is simple, to provide our customers with Fantastic service, Quality, and Value. We pride ourselves in offering world class customer service, with attention to detail on every order, one customer at a time. We have sold tens of thousands of canopies and have helped many business owners and organizations, grow their brands effectively at a relatively affordable cost. We believe a canopy is more than a product to provide shade; it’s a powerful tool that will bring brand appeal, and legitimize your organization to stand out above the rest. Eurmax Canopy is located in beautiful Southern California, 15 miles east of Los Angeles in El Monte. We have a giant state-of- the-art facility, where every order gets processed within 24 hours or less. Whether you’re in need of a customized canopy for your business or organization, or a standard canopy to be used simply for pleasure, Eurmax Canopy has the largest selection of colors and sizes, unique products such as trade show and photo booths and our popular food service canopies, Eurmax is your one stop solution!

Tax policy

Eurmax is located in California. The sale tax is 9%. 9% of the price will be paid to the government.