Customer reviews
2 out of 5stars
(21 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
02/25/2023
Trevor
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
07/21/2023
Revived 2 Damage bikes
The seems nice if I could have only had a non damaged bike shipped to me. I ordered one and the bike was damaged and protruding from the box and the front wheel was bent badly. So I returned and ordered a second time only to have it be damaged worse than the first one the rear derailer was bent into the rear rim. Now I am going to a different store to buy a bike that is not damaged. Very disappointing as I wanted the bike for the weekend and received the first damaged one on Wednesday and after finding it damaged I ordered again and was to receive it Friday and was good as I wanted it for Saturday only for Friday to have the second bike come damaged as well. So I had to spend more money and buy a more expensive bike from a different retailer in order to get a bike that works and is not damaged. Very dissatisfied and just plain feel let down but this experience.
Eric
14 reviews
Filter by:
Sort by:
-
1.00 out of 5 stars reviewVerified Purchaser07/21/2023Revived 2 Damage bikesThe seems nice if I could have only had a non damaged bike shipped to me. I ordered one and the bike was damaged and protruding from the box and the front wheel was bent badly. So I returned and ordered a second time only to have it be damaged worse than the first one the rear derailer was bent into the rear rim. Now I am going to a different store to buy a bike that is not damaged. Very disappointing as I wanted the bike for the weekend and received the first damaged one on Wednesday and after finding it damaged I ordered again and was to receive it Friday and was good as I wanted it for Saturday only for Friday to have the second bike come damaged as well. So I had to spend more money and buy a more expensive bike from a different retailer in order to get a bike that works and is not damaged. Very dissatisfied and just plain feel let down but this experience.Eric
-
1.00 out of 5 stars reviewVerified Purchaser07/06/2023Sad birthday present for a young man damage bikeDamage bike , the crank star is blend useless..jose
-
1.00 out of 5 stars reviewVerified Purchaser06/30/2023The bike is good, Walmart not goodI ordered that bike online to be delivered to my house. I got a call saying that they sold the built bike mnd would I mind getting one that has to be built, I didn't mind but when they delivered the bike it was the wrong size and wrong color! I was extremely upset because it was for my special needs son's birthday the next day. So I had to go to the store and exchange it due to it being the wrong size and pink and black. I returned it and they weren't sure if they had the one I ordered in stock. They did have it in stock but the seat was missing a part. Also they gave me a hard time selling it to me for the price I paid online and giving me a discount for the missing part that I had to order. Walmart.com is not what it used to be. Their customer service department is also very upsetting and disappointing. I can't believe that Walmart would treat me like this.samantha
-
3.00 out of 5 stars reviewVerified Purchaser05/14/2023Eladio
-
3.00 out of 5 stars reviewVerified Purchaser05/08/2023Steve
-
3.00 out of 5 stars reviewVerified Purchaser05/05/2023Delivered brokenNice $298.00 bike but it was delivered with a broken rear derailer/shifter. I ordered online as it was $49 cheaper, I tried to exchange it at my local Walmart But they wanted to charge me full price. I explained to them that I would not be there if my six hour old bike was not delivered broken. After 20 minutes they finally exchanged the bike. upon arriving home I put air in the tires and adjusted everything, it seems like a good bike for the price and I hope to enjoy it this summer.Bonnie
-
3.00 out of 5 stars reviewVerified Purchaser05/04/2023Dwayne
-
1.00 out of 5 stars reviewVerified Purchaser04/24/2023Hollie
-
2.00 out of 5 stars reviewVerified Purchaser04/17/2023Chain broke and derailleur broke terrible productMe and my dad bought this bike 3 days ago and it was a great bike I loved it but two days later I went to the park with my friend and I rode through mud puddle and my chain broke and my derailer fell apart so it lasted 2 days then the derailleur blew up I felt one of the gears hit me in the back this thing can't go through a mud puddle without falling apart it was good for two days but them two days it was my favorite bike I ever had so two starsEvan
-
5.00 out of 5 stars reviewVerified Purchaser02/25/2023Trevor
-
1.00 out of 5 stars reviewVerified Purchaser02/10/2023Disappointed - Damaged!!!I disregarded countless reviews of damage and poor quality. I ordered to store for pickup to try and avoid delivery damage. They loaded an undamaged box in my car and when I got home to pull it out the front forks where bent and damaged as others have reported. I wanted it to work. I don't think I will even reorder. That much damage in a box, how can I expect it to withstand the west and tear of a teenager.Katt
-
1.00 out of 5 stars reviewVerified Purchaser11/09/2021Don't Waste Your Time Or Money. I'm So Serious.Please pay attention to all of the negative reviews on this listing. I ignored them because I thought I'd be an exception to the rule and have a good experience with this bike, but boy was I wrong. It stressed me out all afternoon. The bike came in a beat up box with holes in it like other reviewers mentioned, and the bent fork thing is 100% accurate. It's impossible to get the front wheel to align properly. On the off chance you do get it on, your brakes are gonna rub like crazy. If you try to adjust them to get the rotor to align properly, the brakes will likely shoot apart because of how much you loosened everything. Good luck trying to put it back together when that happens. The only way to fix the issue is to maybe pay a local bike shop to assemble the bike for you, or buy a new fork. Given the cost of both, and the cost of the bike itself, it's just not worth it. You'll come out better just getting a refund because you'd end up paying as much to assemble the bike as you did to actually purchase it. I'm really disappointed in Walmart and Mongoose. They need better quality checks in place. I don't mean to drone on and sound like a complete downer, but this purchase bummed me all the way out. I was so hyped when this bike arrived. It was my first bike in decades, and I was going to use it to get get back into shape and give bike commuting a try. On top of that, it's honestly a really nice looking bike. But the old adage, "you get what you pay for" definitely rings true on this one. I'm also irritated because I ordered this thing online to avoid going into the store during the pandemic in the first place, and now I'll likely have to lug this thing back into a Walmart just to get a refund.Bruce
-
1.00 out of 5 stars reviewVerified Purchaser10/12/2021BadThe chain pop on the First day receive itronnie
-
1.00 out of 5 stars reviewVerified Purchaser10/07/2021Had to returnReally wanted this bike to work. It looks great, but that's about it. Bike came with a badly damaged box with holes in it. Started to put it together and found that there was one of the stem bolts missing.( probably fell out of the box with holes) this made the front end unsafe ,when moving the handlebars back and forth it was very loose. Also the rear derailleur was not adjusted correct from the factory and would not stay in gear. Sad I had to return because it looks great.Joe
-
5.00 out of 5 stars reviewVerified Purchaser10/07/2021Best bikeLove this bike had a mongoose dxr al for 6 years and needed a new on this thing is the best bike I ever bought 10/10Aiden
-
2.00 out of 5 stars reviewVerified Purchaser09/23/2021It was a different experience with Mongoose.The frame looks nice and sturdy. It arrived with missing bolts for the handlebar. Disk brakes is a another plus. However, it is very unconfortable for riding if you are a tall person. I am 5'8. The seat position is very uncomfortable.Coffeelake
-
4.00 out of 5 stars reviewVerified Purchaser07/19/2021Good bike for the priceIm a big guy and this 29 inch bike seems large enough to comfortably get me from point to point. My only complaints so far are the extremely uncomfortable seat and the ease with which all the interior pieces (bearing, spacers, gaskets, etc.) fall out of the stem on the front fork when you loosen the top bolt to attach it to the frame. Once together, the brakes and shifting mechanism for the bike work well. Compared to a smaller similar bike that I had to settle for in the early shortage of bikes during the first days of the pandemic when everyone wanted a bike this bike gets me about 1-2 mph faster speed with the same effort as I track my rides. I need to switch out the seat and hand grips to find something with more cushion.vwh22
-
1.00 out of 5 stars reviewVerified Purchaser06/25/2021Crooked Front Fork/Tire Issue (common issue)BUYER BEWARE! Had to return the bike to the store for a refund. I bought the bike even after reading all the reviews about the crooked front fork and front tire installation issues, I thought "it has to be a few 1 off issues". I really wanted to like the bike, but I didn't even need to try and install the tire to notice how horribly crooked the front fork was. I gave it a shot anyway and like others reported its impossible to install the front tire properly. The tire was crooked and won't align the front disk brake and while I got the refund, it was a waste of my time. I was not expecting a high quality bike, I knew I was getting a big box bike, but the lack of quality control of a product is disappointing. I found a Schwinn High Tiber AL 27.5 at another retailer for about the same price as this bike, way happier with the purchase.Jonathan
-
1.00 out of 5 stars reviewVerified Purchaser06/21/2021Front tire issue (seems common)Got the bike in hoping the 1-star review scenario wouldn't happen to me but sure enough it did. Assembled half the bike but when I got to the front tire, the whole metal was bent in the wrong way. Was impossible to put the tire on. Now I have to go the store with a huge heavy box and return it. Horrible experienceAbdullah
-
1.00 out of 5 stars reviewVerified Purchaser04/02/2021DefectiveThe front tire will not go on correctly, initially we thought this was just a 1 off issue but after reading another review it seems to be an on going issue with this bike. Weve been in contact with mongoose to see if if there was a faulty part that could easily be replaced but we received minimal communication from them and the span from communications are ridiculously long. At this point we are probably going to return the bike and buy a different brand, very disappointed.Elizabeth